Hello Lynden 

Your latest Essex & Suffolk Water bill is now available. To view your bill, log in to your online account.  

If you’ve forgotten your password, you can create a new one.

Struggling to pay your bill? We’re here to help

If you're struggling to pay your bill, we've got lots of ways we can help you.

You may be eligible for a discount of up to 50% off your water bill if your household income is less than £23,993 or someone receives Pension Credit, and your bill is more than 3% of your household income after paying rent or mortgage. Our online eligibility checker will tell you which financial support schemes you may be eligible for.

If you’re not eligible for one of our schemes, we can set up a payment plan with payments you can afford. 

Do we have your correct contact details?

While you're logged in, please check that we have the correct telephone number for you, so we can keep you updated if there's an incident affecting your water supply. 

It's also a good idea to update how many people are living in your home. This helps us understand how we can best help in an emergency, plus if you have a water meter, we can spot if your water bill is high compared to similar households. 

Introducing Priority Services

Priority Services helps us give you and your family extra support when you need it. If you have a medical condition, disability, illness, communication needs, and/or children under the age of five, there are lots of ways we can help, such as:
•    Water delivered to you if your water is off for longer than three hours.
•    Set a password to protect you from anyone pretending to work for us.
•    Let us know if you would need support during an interruption to your water supply.
•    Get your bills in Braille, large print, or on CD.
•    Nominate a family member, carer or friend to discuss your account on your behalf.

Register online today